My Mummy and Me

questions

How do I place an advert?

There are three easy steps to follow and can be found by clicking through from the home page.

1. Register your details, it’s quick, easy and free!
2. Construct your ad and preview it.
3. Approved ads will automatically appear on the site.

How many things can I sell in one advert?

You can place one price against one item. For example;

Correct

Dolls house with furniture for sale: £15
(Although there is more than one item this is offered for sale as one unit)

Wrong

Bicycle, pram and changing unit for sale: £50
(This would be three separate ads which will also allow for the goods to be set out under the correct catagories)

Do I have to send a photograph of my product?

No you don’t, but a photograph of the product will help the item to sell faster. For legal reasons please remember to ensure that the photograph is of the product only and that there are no children in the picture.

How do I know that my credit card details are safe?

The payment facility is provided by PayPal. PayPal (Europe) Ltd is a private limited company incorporated in the UK. PayPal Inc. (which is a parent company of PayPal (Europe) Ltd) was acquired by eBay in October 2002, and is located in California, USA. PayPal is the 2002 SIIA Codie Awards winner for “Best eCommerce Solution” and is recognized by PC Magazine as one of “The Top 100 Web Sites”

For more information on payments made via PayPal please visit their Data Security and Encryption page.

How long will it take for my advert to appear on the site?

If approved your advert will in the usual course appear within 24 hours of you placing your advert.

How long will my advert remain on the site?

Once you have placed your advert on the website it will remain there until you wish to delete it. My Mummy and Me do however hold the right to update and make changes to the site from time to time.

Can I change my advert once it has appeared on the website?

Unfortunately, you cannot edit your advert once it has been approved. If you need to make amends to your ad as part of our approval process, then this is possible by signing-in to your account once you have received a notification email. Please contact customer services via our contact form if you wish to amend an add after it has appeared on the site. You will need to state the reason why the ad requires modification.

How can I remove my advert from the site once I’ve sold the item?

To remove an advert, simply sign-in to your account (opposite) and click on “my ads” in the control panel. From here you will be able to delete individual adverts from your list. Once an ad has been deleted, it will be removed from our database and cannot be retrieved.

hints & tips

For the seller

• Ensure that the description of the item you are selling is clear and not misleading in any way.
• If you have access to a digital camera, include a picture of the item you want to sell. Please make sure that there are no children visible in the picture you upload as we cannot use it.
• Make your advert stand out by placing a border on it, see construct your ad.
• After designing your advert you will have a chance to preview it. Ensure any changes are made at this stage as once you submit the advert you will not be able to do this.
• Guard your personal details carefully. If the buyer would like to view the item advertised before agreeing to purchase it, then ask them for their details e.g. phone number, address etc, before giving out your home address etc.
• Be cautions before allowing anyone into your home to view items advertised, only do so if you are comfortable with the purchaser.
• If the buyer wants you to post the item to them then you need to be as accurate as possible on the postage costs and agree with the buyer who will pay for the postage.
• When posting an item, ensure that it is wrapped correctly so that it arrives at the buyer in good order.
• It is advisable to receive cleared payment from the buyer before parting with the item advertised.

For the buyer

• If you are interested in purchasing an item but would like more information on it then contact the seller and request any other information or arrange to view the item at a time convenient to both of you.
• Ask if there are any instruction manuals for the item being purchased.
• Be sure to have some form of proof of payment for the item (cheque, receipt, telegraphic transfer, etc. avoid cash unless you are in immediate receipt of the item). Note that we do not get involved in the transaction between buyer & seller, so cannot assist if payment has been made and an item not delivered. Be alert.